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  • Writer's pictureFraser Urquhart Media


A leading aesthetics clinic in Leicestershire is celebrating an international accolade based on outstanding client feedback received in the last 12 months.

Loughborough-based aesthetics clinic, Fab Clinics, pride themselves on making their clients look and feel fabulous providing exceptional customer service through the whole experience from the first consultation right through to the aftercare.

From non-invasive fat loss treatments to natural skin tightening, Fab Clinics offers state of the art facilities and treatments with proven results, many that are unique to them in Leicestershire.

In recognition of their dedication and commitment to their clients, the clinic has recently been awarded the WhatClinic Patient Service Award, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.

WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including Fab.

To receive the Patient Service Award 2020, the clinic should have a ‘consistently high ServiceScore™ rating’, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients.

Elena Chapman, Co-owner of Fab Clinics says: “At Fab Clinics, we practice the mantra that you have to be consistently great, every day, to every client and we feel overjoyed that our efforts have been recognised.”

She adds “As a fairly young clinic, having been in operation for 3 years in the heart of Loughborough, to be awarded and chosen for this international award is a big deal for us and our team. We have built a culture in the clinic, where we put the interests of the client as a priority and only recommend treatments we believe will have a positive impact. If we don’t believe we can truly help the client, we are not precious in advising against doing so.”

David Roe, WhatClinic’s CEO, congratulated Fab Clinics and said; "The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody."

Establishing a luxury clinical environment in Loughborough, Fab Clinics is committed to significant investment in the facilities, using the latest aesthetic technology and the development of their staff. Their aestheticians are highly qualified and knowledgeable, holding the internationally recognised Level 4 diploma in Aesthetic Practice from a well-known Harley Street training provider.

Ensuring clients can return to the clinic safely and confidently, the clinic have implemented strict safety COVID-19 safe protocols with a detailed 50-page guide outlining the precautions taken and actioned including all treatments taking place in private treatment rooms and using hospital grade disinfectants for implements, towels and overall cleaning.

On the future of the clinic, Elena says “We’re hopeful in the near future we will return to some sort of normality following the pandemic, but until then we will continue to serve our clients the best that we can - with an award-winning experience.”

“We offer close to 100 treatments and specialise in natural and non-invasive ways of rejuvenating the skin, reducing the amount of fat and/or cellulite as well as ways of dealing with acne and rosacea that do not involve antibiotics. We are constantly developing our treatments offer and acquiring new and innovative technology, so we can offer our clients choices as good as those in London.”

Fab Clinics, 199 Park Road, Loughborough, Leicestershire, United Kingdom, LE11 2HE T: 01509 400 444 E:

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